Important Information
Policies
To help make your stay at Casa Samay in Ollantaytambo as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear, guest-friendly policies designed to support smooth, well-timed stays.
- Check-in & Check-out
Check-in and check-out times are set by Casa Samay Ollantaytambo and may vary by season. Guests are encouraged to confirm arrival details in advance, particularly for late-night or early-morning arrivals.
- Cancellation Policy
Cancellation conditions depend on the selected rate and booking terms. Full details are provided at the time of reservation confirmation.
- Quiet Hours
Quiet hours are observed during evening and nighttime periods to respect neighboring rooms and accommodate guests with early departures.
- Smoking Policy
Smoking is not permitted inside guest rooms or indoor common areas. This policy helps maintain a clean and comfortable environment for all guests.
- Pets
Pets are generally not allowed at Casa Samay Ollantaytambo unless prior approval has been granted by the property.
- General House Guidelines
Guests are expected to respect shared spaces, follow posted house rules, and maintain reasonable noise levels throughout their stay.